BPO / Outsourcing
Outsourcing without losing control of the work
The usual fear with offshore teams is not knowing who is doing the work or how well. You get named staff, your own systems, agreed quality standards, and reporting you can check, from a company that has run its own teams since 2017.
Named staff you know
Not a rotating pool.
Works in your systems
Your CRM, your tools.
Agreed standards
Measured and reported.
NDAs and data controls
Signed before day one.
All the work, none of the hiring
0
Recruitment cost
We do the hiring
Sourcing, interviewing, and training handled here. You approve the person and they start.
0
Payroll admin
No employment overhead
No benefits, taxes, equipment, or desk space. One monthly invoice instead.
30
Days notice, that is all
No long lock-in
Scale up or stop with a month's notice. We keep the work by doing it well.
100%
Cover when someone is away
Holidays handled
Sickness and leave covered by trained backup, so the work does not stop.
- Dedicated Offshore Teams
Your staff, our office, your systems
You get named people working set hours inside your own tools. We handle the recruiting, the training, the equipment, the supervision, and the cover when someone is off.
- Dedicated Staff, Not Shared Pools
- Recruitment & Training Handled
- Works In Your CRM & Tools
- Monthly Rolling, No Lock-In
The person doing your work, not a rotating pool
- Your Team
Dedicated staff placed
15.823
Not generic call handling. They learn your systems, your tone, and your rules before taking real work.
Holidays and sickness handled by trained backup who already knows the account, so nothing stops.
Dedicated staff
Cover included
You see the work as it happens
Because everything runs inside your own helpdesk and CRM, you can check tickets, calls, and record yourself at any time without asking us for a report.
- Why Choose Us
Why businesses choose Pakistan over the alternatives
Strong written English, a large university-trained workforce, and hours that overlap both the US morning and the UK day. Costs sit below the Philippines for most roles, and turnover is lower than the big offshore centers.
- Shifts aligned to your working hours, not ours
- Staff stay on your account rather than rotating
10+
Years operating
2
Time zones covered
1
Named account lead
30
Days notice, no lock-in
- Our Process
Start small, and stop easily if it does not work
01
One role first
We recommend starting with a single person on a clearly defined task rather than committing to a team you cannot yet judge.
02
Agree what success means
Response times, accuracy, volume. Written down before anyone starts, so nobody is arguing about expectations later.
03
Thirty day review
After the first month we go through the numbers together and decide honestly whether it is working before you add anyone.
04
Scale, replace, or stop
Add more people, swap the person, or end it with thirty days notice. No penalties and no long contract holding you in place.
- READY TO GROW?
Compare it against your next hire
Send us the job description you were about to advertise. We will show you what the same role costs with a trained person in Lahore.
Frequently Asked Questions
Costs are competitive, written English is strong, and the time zone covers both the UK day and the US morning. For back office, admin, and chat support, Pakistan is often the better value. For US voice work, the Philippines still has an accent advantage and we will say so.
Anything with a clear process: customer support, live chat, data entry, appointment setting, bookkeeping support, and admin. Roles needing constant in-person judgement or local presence do not transfer well.
If the work is variable, repetitive, or too small to justify a full salary, outsourcing usually wins. If it needs someone in the room with your team every day, hire locally. We will tell you which one your role is.
Yes, and we recommend it. One clearly defined role, a thirty day review, then scale only if the numbers work. Starting with a whole team before proving the process is how outsourcing goes wrong.
Yes. Staff work from our offices in Lahore or Karachi with company equipment, backup power, and backup connectivity, so you are not relying on someone's home setup.
Still have questions?
Send us the job description and we will come back with a monthly cost and a start date.